Support

Expert support and excellent service directly from the manufacturer

  • Our main aim: quality software and excellent customer service
  • Discover our fee-based support services and free service offers

Fee-based support offers

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products:
Installation • Setup • Applications • Troubleshooting
495.80 EUR net
590.00 EUR gross
  • One-time purchasing price
  • Per support package
with 20 units at 15 minutes
223.11 EUR net
265.50 EUR gross
  • One-time purchasing price
  • Per support package
with 9 units at 15 minutes
123.95 EUR net
147.50 EUR gross
  • One-time purchasing price
  • Per support package
with 5 units at 15 minutes
49.58 EUR net
59.00 EUR gross
  • One-time purchasing price
  • Per support package
with 2 units at 15 minutes

Free support services

Use this form to submit any issues or software bugs straight to our development team.
Get to know our software with our free video tutorials.
On this page you will find the manuals for the ecoDMS document management system and the ecoMAILZ automatic email archiving software.

License Service

Here you can request the free restoration of your software licence through our service team.
Should your workstation not have internet access, activate your ecoDMS Archive manually here.

Technical Information

Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.
Read more about the system requirements and technical details of our software solutions and the available versions here.
Our software is under constant development to include the requests from users. Read more about the development progress of our archiving system in form of a changelog here.
You have new ideas or requests related to our software solutions? We are looking forward to hearing about your ideas.
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Product Consulting / Pre Sales
For Business hours and contact information for sales, support and accounting, visit:
Contact Overview
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