At ecoDMS support is optional and not compulsory. The low license fee, of course, cannot include any additional services, such as support by ecoDMS technicians. But this has a good reason: "Those who do not require support should not need to pay for it."

Support and services can be purchased individually, also at a low price. For "quick questions" ecoDMS, for example, offers a fee-based support hotline. This hotline is available during business hours from Germany, Austria and Switzerland. In addition, ecoDMS offers different support packages. They include free phone and e-mail support.

In both cases customers receive support directly from the manufacturer. A modern "prepaid principle" allows a flexible use and combination of support. Of course, ecoDMS GmbH will not deduct any units from a service and support package if the origin of the issue is an error in ecoDMS. Moreover, many questions are answered by the free ecoDMS knowledge database. The FAQs area contains plenty of technical and content information and tips.


License Price Guarantee

The lifetime license price guarantee (LLG) ensures that you can always purchase the ecoDMS archiving system at the same license price.

ecoDMS Archive

An efficient development and distribution concept makes the ecoDMS archive an absolute sales sensation. The Lifetime License Fee Guarantee (LLG) gives access to a constant and absolutely fair license price.