ecodmsBeing the lowest priced archiving system in the world, ecoDMS Archive is the standard for cross-platform, long-term, revision-compliant document archiving. Find answers to the most frequently asked questions here.
The excellent pricing gives rise to a number of questions about the license. In the following we will examine these questions.
Here you can find questions and answers about the installation of ecoDMS software, including updates and upgrades.
Here you can find questions and answers about ecoDMS Client, including licence and connection manager.
Here you can find questions and answers about scanning and archiving documents from the inbox.
Here you can find questions and answers about "mobile" and "web" services and mobile apps.
Here you can find questions and answers about backup and restore options for your ecoDMS data.
Here you can find questions and answers about ecoDMS server, including database and container storage systems.
Here you can find questions and answers about plugins, addons, the PDF/A printer and the API REST service.

When establishing a connection via the Connection Manager, the message “No reply message received” displays. Please check the host name and ensure...

You can configure various options for the PDF/A printer. If necessary, you can save these in several print profiles. You have the option to create...

During various graphical operations (e.g. using the clipboard) ecoDMS Client may shut down.This is not an ecoDMS error but a Qt bug:Read BugreportAs a...

Problem: Die Meldung "Versions do not match" erscheint wenn nicht alle Komponenten von ecoDMS (Server,Client, Printer, Plugins) aus demselben...

When sending documents through ecoDMS, only one email window opens without attachments. Microsoft Outlook for Mac does not support this function.

A bug prevents sending documents directly from ecoDMS with Thunderbird under MacOS. Mozilla.has been notified....

Bei der gemeinsamen Installation von ecoDMS / ecoMAILZ und Acronis True Image auf demselben Rechner kann es zu folgendem Verhalten kommen: Das...

Mit Regular Expressions können Sie die Dokumentenerkennung in ecoDMS individuell auf Ihre Bedürfnisse anpassen. Details und Beispiele zur Verwendung dieser...

When starting ecoDMS Connection Manager or ecoDMS Client, the following message may display:"Cannot start the programme because...

ecoDMS Version 16.09 (eleanor) When using synchronisation services / Cloud services, always ensure that the ecoDMS folders are excluded. Otherwise...

ecoDMS Version 16.09 (eleanor) Depending on the hardware, hardware acceleration of the computer (not the graphics card) is required. Should the main...

Bei der Aktivierung der Lizenz kann es bei manchen Rechnern zu folgender Meldung kommen:Server Identifier is empty. Unable to activate the license!In der...

For an automatic backup, you must set some options in the Windows task scheduler. The following example serves as a guideline for the configuration...

Unter Ubuntu funktioniert unregelmäßig drag&drop in den Einstellungen nicht richtig. Dies kann bei der Vergabe von Benutzerberechtigungen, aber auch...

Yes, the ecoDMS server can be installed on NAS from QNAP and Synology since version 14.08 (krusty) update 12-1. ecoDMS supports those device types...

To find out which words are read in an archived PDF, proceed as follows: Open the archived PDF document in ecoDMS. Select all text areas in the PDF...

To send documents, ecoDMS uses the e-mail programme that was set as a default. Some e-mail clients do not support this function. This is why there...

Unfortunately, we cannot make a concrete statement about the required storage space. The size of a file may vary immensely and depends on the...

An error occurs when entering single-digit dates with the keyboard. This is not an error in ecoDMS. It is a bug in Qt. This error has already been...

Error: The first page is white.Reason: The PDF file is corrupt.Solution: Open and save the file(s) with Acrobat Reader (without any changes). The...

Debian: Icon from the Connection Manager is not displayed in the menu bar This characteristic of gnome can be resolved by installing the extension...

For ecoDMS Version 14.08 (krusty) Update -11 a patch for linux distributions is available (Ubuntu und Debian). The patch fixes a bug when opening a...

ecoDMS all Versions We have not exactly integrated a standard function to write notes directly onto PDFs. ecoDMS is designed to be audit proof. A...

Please check the hostname and make sure that you use only valid characters (RFC 952): 0...9 a...z A...Z . (Point) - (Hyphen)

Several DocIDs are assigned when executing mass classification for a document. Mass classification can be executed in different ways: You have...

The date is automatically assigned when archiving, but it can be changed if necessary. We recommend you store the actual postal date of receipt of...

Please check if you have installed software like "Registry Cleaner" (for example CCleaner). Also "Security-Suites" can be the reason for your...

If the ecoDMS server is installed in a virtualised Linux environment, there may be some difficulties when starting the ecoDMS server, depending on...

The classification attributes and permissions of a classification template can be copied to the clipboard and pasted to any position. In this way...

When updating, always refer to the notes on our website / in the change log. ALL ecoDMS components (server, clients, plugins) must be updated. As...

In order to test the ecoDMS system for free for a period of 30 days, please note the following: The trial is not intended for use with a backup file...

For folders, document types and status you can replace the default icons with a user-defined icon if you wish to do so. ecoDMS, however, currently...

The ecoDMS archive system has a security function, which locks a user after several wrong attempts to enter their password. When the user logs in,...

ecoDMS recognizes different types of barcodes::linear barcodes:- 2of5 Interleaved (0-9)- Code-39 Full ASCII...

Please note that the database directory has to be stored on a local harddisk. Do not use network or NAS drives.

As a standard, ecoDMS has an ad hoc workflow function which allows the mapping of specific processes in a manual, status and user-based workflow....

As of ecoDMS version 14.08 (krusty), licences can be activated easily through the Settings dialogue box in ecoDMS. A licence file is no longer...

When assigning documents and document information, ecoDMS uses a classification dialogue box, where you can assign any metadata and permissions to a...

The Classification Dialogue Box is enabled if you make changes to a scanned document (for example: Rotate Pages, Delete Pages...). To unlock the...

Of course you can upgrade from an earlier ecoDMS version to a new major release. However, you cannot do this directly. If you want to upgrade,...

ecoDMS is based on modern client-server technology. This means that you must install the ecoDMS Server and client. ecoDMS can be installed on a...

If a message displays in Outlook in Office 2013, stating that there has been a runtime error of the user-defined user interface of the ecoDMSOffice...

The following software should not be used together with ecoDMS, because it is incompatible with parts of our system: ZoneAlarm:...

The keychain for TLS (SSL) encryption must be in format JSSE (Java KeyStore).

If the help text in the toolbar of the ecoDMS components should not be displayed fully or have a faulty display, please note that this is not an...

An ecoDMS licence can always be activated on a server instance, to which it is then dedicated. Of course you can also install or migrate your...

If a user has entered a password more than five times incorrect in the Web Client / Web Interface, the user will be locked by the system.

If the message "The number of available licences has been exceeded." displays in the connection manager, you have probably established too many...

The message "User is locked" displays when the user entered the password incorrectly more than 3 times. Then the system blocks the user for security reasons....

If you are using a service that depends on the printer queue service (e.g. FAX), start this service manually or restart the system.

Deleting the ecoDMS server component also automatically deletes all ecoDMS data irrevocably. You can only restore all the archived files,...

As a client-server system, the ecoDMS Server forms the base of the entire application. The server is not a piece of hardware, but a software...

In the ecoDMS Client you can set the type of document to be displayed. You can select personal and all documents. In addition, you can set the...

Documents stored in ecoDMS can be automatically assigned according to specified attributes and also archived without requiring manual intervention...

Fehler bei der Installation auf einem Windows Server 2008 können durch ein manuelles Installieren von postgreSQL behoben werden. Einfach hier die...

Bei der Suche nach Zahlen in einem Textfeld zb. 04837 wird die 0 abgeschnitten und somit kein Ergebnis geliefert. Die unscharfe Suche hilft Ihnen...

We recommend the use of separator pages so that you can scan documents as a batch without having to separate the documents manually in the client...

Depending on the application, it may not possible to send attachments directly from ecoDMS under Ubuntu. This is NOT an error in ecoDMS. For more...

Es gibt 2 Scanmethoden: 1. über Scaninput-Verzeichnis und 2. via TWAIN/WIA/SANE ecoICE / Die Inbox und der Scaninput-Ordner lesen ausschließlich...

OpenOffice / LibreOffice Addon If you do not have a Java installation on your device, you must install this before installing the ecoDMS addon. You...

When you purchase an ecoDMS licence, our archiving solution provides a number of services. Each licence you purchase includes a simultaneous client...

Bei der Entwicklung von ecoDMS legen wir sehr viel Wert auf Plattformunabhängigkeit, auf eine flexible, einfache Bedienung und auf ein transparentes...

FirewalleinstellungenUm den Zugriff von außen bzw. Zugriff von Drittrechnern auf ecoDMS zu ermöglichen, müssen folgende Firewall-Einstellungen am Rechner...

The ecoDMS Archive can be used with any scanner that meet the requirements of ecoDMS scanner. There are many scanners. Therefore, we can not test...

In order to use ecoDMS mobile (ecoDMS app for smart phones and tablets), ecoDMS provides a service that manages the communication between the...

Wir empfehlen in diesem Fall postgreSQL manuell (standalone) zu installieren die Version 8.4 (für ecoDMS Version 12.05) oder die Version 9.3 (für...

Geben Sie einen oder mehrere eindeutige Suchbegriffe ein, die im Dokument oder in den Metadaten vorkommen. Das Tildezeichen führt eine grobe Suche...

Please refer to the ecoDMS manual. The access data are written here. Default User In order to work with the document management system, you must...

ecoDMS Version 14.08 (krusty): Vermutlich haben Sie bei der Installation die falsche Datei ausgeführt. Bitte führen Sie die Installationen...

In order to access this folder, the access rights must be adjusted accordingly. The scaninput folder is stored at the specified data path that was...

System Environment

Please note the official system requirements for each application before installation. If your system does not meet these requirements, we cannot guarantee the smooth and stable operation of our software.

Direct Manufacturer Support

We are pleased to offer professional support and services on the way to digitalising and archiving your documents.