An ecoDMS licence can always be activated on a server instance, to which it is then dedicated. Of course you can also install or migrate your purchased licence to another server if required. This, however, requires prior deactivation. It is not possible to activate a licence number more than once at a time.

If changes are made to the server hardware (e.g. exchanging the hard disk), the licence must be deactivated beforehand.

If you cannot deactivate the licence according to the instructions in the ecoDMS manual because, for example, you did not deactivate your licence as described above, you can request ecoDMS GmbH to reset (deactivate) your licence. For this case the "Support" section of the ecoDMS website provides a free form for license restoration.

FAQ Keywords: Licence deactivation, Licence restoration, Restoring a licence, Deactivating a licence, Changing hardware, Hardware change