When starting ecoDMS Connection Manager or ecoDMS Client, the following message may display:

"Cannot start the programme because api-ms-win-crt-runtime-l1-1-0.dll is missing on your computer. Reinstall the programme to resolve this issue."

This is not an ecoDMS error. The issue is caused by a missing Microsoft update, which you can download and then reinstall from here:

Microsoft Update

A Windows update will install the missing DLL "api-ms-win-crt-runtime-l1-1-0.dll". To resolve this issue, download the "Universal C Runtime" update under Windows from the Microsoft website and install it.

Important information: To install the update, your system requires the installation of the "April 2014-Updaterollup" for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 (2919355) under Windows 8.1 or Windows Server 2012 R2. Or install Service Pack 1 for Windows 7 or Windows Server 2008 R2. Or install Service Pack 2 for Windows Vista and for Windows Server 2008.

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System Environment

Please note the official system requirements for each application before installation. If your system does not meet these requirements, we cannot guarantee the smooth and stable operation of our software.

Direct Manufacturer Support

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