When starting ecoDMS Connection Manager or ecoDMS Client, the following message may display:

"Cannot start the programme because api-ms-win-crt-runtime-l1-1-0.dll is missing on your computer. Reinstall the programme to resolve this issue."

This is not an ecoDMS error. The issue is caused by a missing Microsoft update, which you can download and then reinstall from here:

Microsoft Update

A Windows update will install the missing DLL "api-ms-win-crt-runtime-l1-1-0.dll". To resolve this issue, download the "Universal C Runtime" update under Windows from the Microsoft website and install it.

Important information: To install the update, your system requires the installation of the "April 2014-Updaterollup" for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 (2919355) under Windows 8.1 or Windows Server 2012 R2. Or install Service Pack 1 for Windows 7 or Windows Server 2008 R2. Or install Service Pack 2 for Windows Vista and for Windows Server 2008.

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