Behaviour

ecoDMS does not retrieve .pdf and/or .tif files after they were copied to the scaninput folder, where they remain.

Cause

If you are working under MacOS on network disks, each Mac user creates “.DS_Store files” by default. These files are used by MacOS to save custom attributes such as icon positions.

Solution

To prevent these files from being created:
  1. Open the terminal on your Mac
  2. Execute the command: defaults write com.apple.desktopservices DSDontWriteNetworkStores true
  3. Restart your Mac or log off and then log on again.
  4. The “.Ds_Store files” are now created on local disks only.

System Environment

Please note the official system requirements for each application before installation. If your system does not meet these requirements, we cannot guarantee the smooth and stable operation of our software.

Direct Manufacturer Support

We are pleased to offer professional support and services on the way to digitalising and archiving your documents.