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Immediate dispatch via e-mail on receipt of payment

  • Purchase our products here and pay via Paypal, credit card, advance payment, or advance invoice.
  • As business clients from the EU and Switzerland, you are subject to the reverse charge system, so you are required to enter your VAT ID number when you make a purchase.
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Premium Support Productcode: ecoDMS-SER-ECO-050

Premium Support

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products: Installation • Setup • Applications • Troubleshooting
  • Support package with 50 units at 15 minutes
Download TeamViewer Details about DP-Agreement
831.93 EUR net
990.00 EUR gross
gross incl. 19 % TAX
Includes:
  • 50 units of 15 min.
Support Information:
  • One service unit corresponds to 15 minutes
  • For each quarter of an hour or fraction thereof
  • one unit is deducted from the purchased package
  • As a matter of course
  • we will not deduct any units from your package if the origin of the issue is a proven error in ecoDMS
  • Following the purchase
  • you will receive emails with information about your service number + contact options + about remote maintenance and DB-Agreement
  • A package is valid until all purchased units have been fully used up
  • The term is 12 months from the day the support package is issued and there is no automatic renewal
  • All services are provided via phone
  • email or remote maintenance
  • The telephone connection with the hotline is free for callers from the German landline network
  • For international or mobile calls
  • we provide a separate number to which the respective (roaming) price of the telephone provider applies.
  • Remote maintenance is carried out via TeamViewer
  • Before the remote maintenance session
  • you should install TeamViewer on your system and you will receive more information about this via email following your purchase
  • We recommend you close all applications that contain personal or classified information and to backup your system before requesting or accepting a remote maintenance session
Quantity:
Dispatch via Email
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