Please make sure that the behaviour originates from our software and not from third-party software, a user error, an installation error or similar. Please browse through our manuals, videos and the knowledge base first. You may already find the answer to your issue there. If not, please complete the following form.

• Describe in detail how we can reproduce the circumstances / the issue on our test systems.
• To better understand the issue, we need the documents
  • dthat either cause the issue / the error,
  • or screen shots that show the error.

If we can reproduce the behaviour you described, we will also include the findings in the further development of our software. Please understand, however, that we cannot reply personally to each ticket. Moreover, we cannot answer any general support and user questions. For such cases, please contact our support directly.

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If we can reproduce the error, we will consider this during the further development of our software. Thank you for your support. We hope you will continue to enjoy using our archiving systems.