You have found an error? Please let us know about it. Your feedback is important to us.

However, please ensure first that the error is produced by our software and not by third party software, a user error, incorrect installation or similar issues. Please have a look at our manuals, videos and the ecoDMS knowledge base first. Maybe you will already find the answer to your issue there. If this is not the case, please complete the following form.
  • Please describe in detail how we can reconstruct the situation / the issue on our test systems.
  • To better locate the issue, we need the documents that either cause the issue / the error, or screen shots that show the error.
If we can reproduce the error, we will make the respective fix to include in our next software version. Please understand that we cannot reply personally to each ticket. We cannot reply to general support or user queries here. For support, please contact our support team directly .

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Direct Manufacturer Support

Our support team will be pleased to address your technical and content-related questions regarding ecoDMS GmbH software.

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Remote maintenance only with support package! To comply with the data protection provisions, particularly the General Data Protection Regulation, it is mandatory to enter a CDP agreement when purchasing a support package.

applord Academy

We have a broad range of training and seminar offers for our product portfolio. The training facilities of applord Holding Europe GmbH in Aachen offer a pleasant learning environment. Our course rooms are fitted with the latest hardware and professional presentation technology.