Error Tickets

However, please ensure first that the error is produced by our software and not by third party software, a user error, incorrect installation or similar issues. Please have a look at our manuals, videos and the ecoDMS knowledge base first. Maybe you will already find the answer to your issue there. If this is not the case, please complete the following form.

• Please describe in detail how we can reconstruct the situation / the issue on our test systems.
• To better locate the issue, we need the documents that either cause the issue / the error, or screen shots that show the error.

If we can reproduce the error, we will make the respective fix to include in our next software version. Please understand that we cannot reply personally to each ticket. We cannot reply to general support or user queries here. For support, please contact our support team directly .

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Thank you for your message.

If we can reproduce the error, we will consider this during the further development of our software. Thank you for your support. We hope you will continue to enjoy using our archiving systems.