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Ticket Form
Use this form to submit any issues or software bugs straight to our development team.
Please make sure that the behaviour originates from our software and not from third-party software, a user error, an installation error or similar. Please browse through our manuals, videos and the knowledge base first. You may already find the answer to your issue there. If not, please complete the following form.
Describe in detail how we can reproduce the circumstances / the issue on our test systems.
To better understand the issue, we need the documents
dthat either cause the issue / the error,
or screen shots that show the error.
If we can reproduce the behaviour you described, we will also include the findings in the further development of our software. Please understand, however, that we cannot reply personally to each ticket. Moreover, we cannot answer any general support and user questions. For such cases, please contact our support directly.
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Contact Information
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Support and License Details
Service No. (Support Package)
Product:
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ecoDMS 18.09
ecoWORKZ in ecoDMS 18.09
ecoMAILZ
ecoDMS 16.09
License Type:
Please select
Full Version
Demo Version
Free4Three Version (only ecoDMS)
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System Information
Is the server virtualized? What VM do you use?
Operating System Server / Container Storage System:
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Kernel User Interface:
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32 bit
64 bit
Ticket Details
Expected function & result:
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Steps to reproduce the error:
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File/Image 01:
File/Image 02:
File/Image 03:
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privacy policy
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Thank you for your message.
If we can reproduce the error, we will consider this during the further development of our software. Thank you for your support. We hope you will continue to enjoy using our archiving systems.
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Direct Manufacturer Support
Our support team will be pleased to address your technical and content-related questions regarding ecoDMS GmbH software.
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Technology
Please refer to the official system requirements for the respective application before each installation. If your system does not meet these requirements, we cannot guarantee the smooth and stable operation of our software.
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