ecoDMS Manuals
Download the latest PDF manuals for ecoDMS and find out more about installation, features, configuration, plug-ins, add-ons, and the API.
- Knowledge, Service & Support
Fast Help, Practical Guides, and Everything About Your License
For personal support from our technicians, we offer flexible support packages in our shop. You can also submit technical issues free of charge using our ticket form. In addition, you can download current manuals, deepen your knowledge with video tutorials, submit feature requests, or manage your license topics.
- Support directly from the manufacturer
Use Our Support Packages to Receive Personal Assistance via Telephone, Email, and Remote Maintenance
Secure our flexible support packages in the online shop now. Through direct contact with our technicians and consultants, you will receive fast assistance with installation, setup, application, and troubleshooting. Thanks to the transparent prepaid principle, you maintain full cost control and only purchase the support units in advance that you actually use.
You can send us a support request at any time using our free ticket form
Report Software Errors, Problems, or Bugs Directly via the Free Form
Submit technical problems to us quickly and without obligation. While this free service serves our software optimization, you can secure personal support and direct consultation without waiting times with our flexible support packages in the shop.
- Manuals
Download the free manuals for ecoDMS and ecoMAILZ
Here you can obtain detailed PDF manuals for the installation, setup, and use of our software solutions. The manuals provide you with all the important information for a successful start and secure application.
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ecoMAILZ Manuals
Download the ecoMAILZ manuals containing all information on installation, setup, and central features.
Use our feature request form to submit your own functional requests
Teilen Sie uns Ihre Funktionswünsche und Ideen mit
Als Nutzer unserer Software können Sie mit Ihren Ideen und Verbesserungsvorschlägen aktiv zur Weiterentwicklung beitragen. Reichen Sie Ihre Wünsche einfach über unser Formular ein. Wir prüfen Ihre Anfrage und berücksichtigen sinnvolle Anregungen bei zukünftigen Optimierungen.
- Video Tutorials
Watch our free video tutorials on YouTube
On our official YouTube channel, you will get to know our software solutions even better. There, you will get insights into important features and typical application possibilities.
ecoDMS
Learn how to set up ecoDMS to efficiently scan, archive, and quickly find documents.
ecoMAILZ
Get to know our software for archiving emails and its most important features.
WORKZ Add-on
Discover how to more easily automate and optimize recurring tasks in document management.
ecoWorkflow
We introduce you to our open workflow system and show you the advantages you have with ecoWorkflow.
In-House Exhibition Videos
Watch recordings of our virtual in-house exhibition 2024 with product presentations and other specialist topics.
- Everything about Your License
License Service for Your Software
Whether server migration, update, or offline activation – our license management supports you flexibly and securely. Deactivate licenses for a smooth transition or use the manual activation for closed networks. The version check also keeps you always up to date.
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Activate License
If your workstation does not have internet access, you can activate your software license manually here.
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Have License Deactivated
You cannot deactivate your license yourself? Simply request the deactivation here via our support.
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Check License & Version
Check your license online and see directly until when your update period runs and which version you can install.
Frequently Asked Questions about Support
What is one Service Unit / Support Unit?
- A support package consists of a freely selectable number of service units
- One service unit corresponds to 15 minutes
- For each started quarter of an hour, one unit is deducted from the purchased package
- Of course, no units will be deducted from a package if it is an error that demonstrably originates from our software
Where can I find information about my purchased support package?
After purchase, you will receive all important information by email, including
- Your personal service number
- The available contact options
- Details regarding remote maintenance & the data processing agreement (AV-Vertrag)
How long is my support package valid?
- A support package with ecoDMS ends once the purchased units have been fully consumed
- The validity period is 24 months from the issue date of the units; there is no automatic renewal
How can I claim my support service?
- All services are provided via telephone, email, or remote maintenance
- The telephone connection to the hotline is free of charge for callers from the German landline network
- A separate number is provided for calls from abroad or via mobile phone; the respective (roaming) price of the telephone provider applies here
How does remote maintenance work? What do I need to consider?
- Remote maintenance is carried out via TeamViewer. Before the remote maintenance session, you should install this software on your system. Information on this will be sent to you by email after purchase.
- Before you request or accept a remote maintenance session, we recommend that you close all applications that could contain personal or confidential information and perform a comprehensive data backup.
How do I receive support and why is it subject to a charge?
With ecoDMS, you decide for yourself which services you need – simple, flexible, and fair. That is why support is optional with us: You only pay when you actually need it.
Our software prices remain particularly affordable because additional services like support are not automatically included. Anyone who wants assistance can book a flexible support package at any time – with direct contact with the manufacturer.
Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals are available to you at any time. There you will find:
- Tips & tricks for using our software
- FAQs on common questions
- Product information and instructions
Your advantage: Maximum flexibility, fair prices, and support exactly when you need it.
YouTube channel Knowledge base Manuals Free Live Demo Book support
How are the costs for support structured?
With ecoDMS, you decide for yourself if and when you need support: This offers you full flexibility, fair pricing, and assistance exactly when you need it.
The costs for a support package are calculated based on the work of our experienced technicians as well as the necessary software, hardware, and infrastructure. This ensures you get direct contact with the manufacturer and high-quality assistance whenever you need it.
Those who do not require support do not pay anything – this keeps our software prices particularly affordable. Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals with tips, FAQs, and product information are available to you at any time.
YouTube channel Knowledge base Manuals Free Live Demo Book support
I do not want to use paid support, what alternatives are there?
No problem! Even without paid support, you are perfectly covered. Feel free to use our free services:
- User Documentation: Detailed instructions for all features
- Knowledge Base: Tips, FAQs, help
- Free Live Demo: Practical insights into the software in a free online presentation directly from the manufacturer
- YouTube Tutorials: Clear explanations and presentations of the software and features
YouTube channel Knowledge base Manuals Free Live Demo Book support
I am unsure if the ecoDMS GmbH software is the right solution for me!?
You can easily find out for yourself whether our software is right for you: Download our free and non-binding Free Trial, install it, and test almost all features. Converting to the Full Version is easily possible because the trial and full versions are identical. This allows you to convince yourself of our software's performance at your own pace.
Alternatively, we would be happy to show you our products in a free 45-minute online presentation. Discover live the advantages that digitalization and electronic archiving with our software offer and learn everything about the features for digital document management.
