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Dokumentenscanner, E-Reader, ecoDMS Lizenzen, ecoDMS Gutscheine

Alle Teilnahmebedingungen finden Sie hier.

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Support and Service straight from the Manufacturer

Benefit from our expertise and fast solutions

Choose the support that suits you! We provide comprehensive support and service offers for every need, including

Individual support packages with personal contact to our support team
Extensive knowledge database
Free video tutorials and manuals
Easy error reporting via web form

Knowledge Base (FAQ) Purchase Support

What you can find on this page:

Support Packages
Free Service Offers
License Service
Technial Information

Fee-Based Support Offers

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products:
Installation • Setup • Applications • Troubleshooting

Support Package Details DP Agreement Details

Bronze Support

One-time purchasing price
Per support package

with 5 units at 15 minutes

Net: 123.95 EUR

Brutto: 147.50 EUR

19 % TAX

Purchase Now

Gold Support

One-time purchasing price
Per support package

with 20 units at 15 minutes

Net: 495.80 EUR

Brutto: 590.00 EUR

19 % TAX

Purchase Now

Mini Support

One-time purchasing price
Per support package

with 2 units at 15 minutes

Net: 49.58 EUR

Brutto: 59.00 EUR

19 % TAX

Purchase Now

Silver Support

One-time purchasing price
Per support package

with 9 units at 15 minutes

Net: 223.11 EUR

Brutto: 265.50 EUR

19 % TAX

Purchase Now

Free Service Offers

Support Request

Use this form to submit any issues or software bugs straight to our support team.

Video Tutorials

Get to know our software with our free video tutorials.

Manuals for ecoDMS and ecoMAILZ

On this page you will find the manuals for the ecoDMS document management system and the ecoMAILZ automatic email archiving software.

License Service

License Deactivation

Here you can request the free deactivation of your software licence through our service team.

Activate License

Should your workstation not have internet access, activate your ecoDMS Archive manually here.

Technische Informationen

Remote Maintenance and CP-Agreement

Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.

System Requirements

Read more about the system requirements and technical details of our software solutions and the available versions here.

Changelog

Our software is under constant development to include the requests from users. Innovations, changes and adjustments in our software are listed in this changelogs.