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Support

Expert support and excellent service directly from the manufacturer

  • Our main aim: quality software and excellent customer service
  • Discover our fee-based support services and free service offers
Support Package Details DP Agreement Details Purchase Support

Bronze Support

  • One-time purchasing price
  • Per support package
with 5 units at 15 minutes
Net: 123.95 EUR
Brutto: 147.50 EUR
19 % TAX
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Gold Support

  • One-time purchasing price
  • Per support package
with 20 units at 15 minutes
Net: 495.80 EUR
Brutto: 590.00 EUR
19 % TAX
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Mini Support

  • One-time purchasing price
  • Per support package
with 2 units at 15 minutes
Net: 49.58 EUR
Brutto: 59.00 EUR
19 % TAX
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Silver Support

  • One-time purchasing price
  • Per support package
with 9 units at 15 minutes
Net: 223.11 EUR
Brutto: 265.50 EUR
19 % TAX
Purchase Now

Fee-Based Support Offers

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products:
Installation • Setup • Applications • Troubleshooting

Free Service Offers

Support Request

Use this form to submit any issues or software bugs straight to our support team.
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Video Tutorials

Get to know our software with our free video tutorials.
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Manuals for ecoDMS and ecoMAILZ

On this page you will find the manuals for the ecoDMS document management system and the ecoMAILZ automatic email archiving software.
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License Service

License Deactivation

Here you can request the free deactivation of your software licence through our service team.

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Activate License

Should your workstation not have internet access, activate your ecoDMS Archive manually here.

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Technische Informationen

Remote Maintenance and CP-Agreement

Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.
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System Requirements

Read more about the system requirements and technical details of our software solutions and the available versions here.
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Changelog

Our software is under constant development to include the requests from users. Read more about the development progress of our archiving system in form of a changelog here.
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Feature Request

You have new ideas or feature requests related to our software solutions? We are looking forward to hearing about your ideas.

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