Support

Specialist support and excellent service straight from the manufacturer

  • Our most important goal is to offer our customers quality software with an excellent service
  • Take a glimpse at our payable support services and our free service offerings
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Here you can request the free restoration of your software licence through our service team.
You may only activate your licence for one computer instance. If you want to install the licence on another device or after a new installation, for example, you must deactivate the licence first. You can deactivate your licence via the settings area in the software.

If you cannot deactivate the licence according to the instructions in the manual because, for example, you did not deactivate your licence as described above, you can use this form to request ecoDMS GmbH to reset (deactivate) your licence.

Please note that we can only reply to fully completed forms. We do not consider any support requests via this service. For support cases, please contact our support team directly.

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Please refer to the official system requirements for the respective application before each installation. If your system does not meet these requirements, we cannot guarantee the smooth and stable operation of our software.
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