Digital Assistant for Contact Requests

Details
Contact Options & Business Hours | ecoDMS

Just contact us via form, email, or phone. We look forward to meeting you!

+49 (0) 2 41 • 47 57 235 | This email address is being protected from spambots. You need JavaScript enabled to view it.

Recipient *
Sender / Customer Type *
Subject (Sales) *
Subject (Accounting) *
Your inquiry relates to... *
Topics / Products *
Migrate data from *
Which ecoDMS license model are you interested in? *
A minimum of 3 simultaneous connections is required for ecoDMS ONE; otherwise, you can choose the total quantity freely
Please feel free to provide your suggested date and time.
Please feel free to provide your suggested date and time.

Reseller Programm

Ergänzen Sie Ihr Leistungsportfolio um unsere Softwarelösungen. Als ecoDMS-Partner erhalten Sie Zugriff auf attraktive Konditionen, Softwarelizenzen und umfassende Marketingunterstützung. Für technische Fragen steht Ihnen zudem unser Support im Rahmen des gewählten Reseller Programms zur Verfügung.

Details zum Programm sowie das Registrierungsformular finden Sie hier:

Reseller-Programm

Support

Durch unsere Support­pakete haben Sie die Möglichkeit, direkt mit unseren Technikern und Beratern in Kontakt zu treten. Diese unterstützen Sie gerne bei allen Fragen rund um unsere Software: von Installation und Einrichtung über die Anwendung bis hin zur Problembehebung.

Eine Übersicht unserer kostenlosen und kostenpflichtigen Serviceleistungen finden Sie unter dem folgenden Link:

Support Angebote

What is one Service Unit / Support Unit?
  • A support package consists of a freely selectable number of service units
  • One service unit corresponds to 15 minutes
  • For each started quarter of an hour, one unit is deducted from the purchased package
  • Of course, no units will be deducted from a package if it is an error that demonstrably originates from our software
Where can I find information about my purchased support package?

After purchase, you will receive all important information by email, including

  • Your personal service number
  • The available contact options
  • Details regarding remote maintenance & the data processing agreement (AV-Vertrag)
How long is my support package valid?
  • A support package with ecoDMS ends once the purchased units have been fully consumed
  • The validity period is 24 months from the issue date of the units; there is no automatic renewal
How can I claim my support service?
  • All services are provided via telephone, email, or remote maintenance
  • The telephone connection to the hotline is free of charge for callers from the German landline network
  • A separate number is provided for calls from abroad or via mobile phone; the respective (roaming) price of the telephone provider applies here
How does remote maintenance work? What do I need to consider?
  • Remote maintenance is carried out via TeamViewer. Before the remote maintenance session, you should install this software on your system. Information on this will be sent to you by email after purchase.
  • Before you request or accept a remote maintenance session, we recommend that you close all applications that could contain personal or confidential information and perform a comprehensive data backup.

CPS-Agreement Details Download TeamViewer

How do I receive support and why is it subject to a charge?

With ecoDMS, you decide for yourself which services you need – simple, flexible, and fair. That is why support is optional with us: You only pay when you actually need it.

Our software prices remain particularly affordable because additional services like support are not automatically included. Anyone who wants assistance can book a flexible support package at any time – with direct contact with the manufacturer.

Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals are available to you at any time. There you will find:

  • Tips & tricks for using our software
  • FAQs on common questions
  • Product information and instructions

Your advantage: Maximum flexibility, fair prices, and support exactly when you need it.

YouTube channel Knowledge base Manuals Free Live Demo Book support

How are the costs for support structured?

With ecoDMS, you decide for yourself if and when you need support: This offers you full flexibility, fair pricing, and assistance exactly when you need it.

The costs for a support package are calculated based on the work of our experienced technicians as well as the necessary software, hardware, and infrastructure. This ensures you get direct contact with the manufacturer and high-quality assistance whenever you need it.

Those who do not require support do not pay anything – this keeps our software prices particularly affordable. Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals with tips, FAQs, and product information are available to you at any time.

YouTube channel Knowledge base Manuals Free Live Demo Book support

I do not want to use paid support, what alternatives are there?

No problem! Even without paid support, you are perfectly covered. Feel free to use our free services:

  • User Documentation: Detailed instructions for all features
  • Knowledge Base: Tips, FAQs, help
  • Free Live Demo: Practical insights into the software in a free online presentation directly from the manufacturer
  • YouTube Tutorials: Clear explanations and presentations of the software and features

YouTube channel Knowledge base Manuals Free Live Demo Book support

I am unsure if the ecoDMS GmbH software is the right solution for me!?

You can easily find out for yourself whether our software is right for you: Download our free and non-binding Free Trial, install it, and test almost all features. Converting to the Full Version is easily possible because the trial and full versions are identical. This allows you to convince yourself of our software's performance at your own pace.

Alternatively, we would be happy to show you our products in a free 45-minute online presentation. Discover live the advantages that digitalization and electronic archiving with our software offer and learn everything about the features for digital document management.

Free Live Demo Test for free

Germany +49
In the event of an order, we will gladly CC the invoice to a separate email address.
Please ensure the web address is correct (https://...)
To process your request, please provide your complete address (street, number, postal code, city, country).
Our products and services are designed for the European market. If your invoice address lies outside Europe, we regret that you cannot make any purchases. We exclusively sell our products to European customers. We cannot sell to countries outside Europe.
5 + 2 =
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Legal *
Legal *
Legal *