- A support package consists of a freely selectable number of service units
- One service unit corresponds to 15 minutes
- For each started quarter of an hour, one unit is deducted from the purchased package
- Of course, no units will be deducted from a package if it is an error that demonstrably originates from our software
After purchase, you will receive all important information by email, including
- Your personal service number
- The available contact options
- Details regarding remote maintenance & the data processing agreement (AV-Vertrag)
- A support package with ecoDMS ends once the purchased units have been fully consumed
- The validity period is 24 months from the issue date of the units; there is no automatic renewal
- All services are provided via telephone, email, or remote maintenance
- The telephone connection to the hotline is free of charge for callers from the German landline network
- A separate number is provided for calls from abroad or via mobile phone; the respective (roaming) price of the telephone provider applies here
- Remote maintenance is carried out via TeamViewer. Before the remote maintenance session, you should install this software on your system. Information on this will be sent to you by email after purchase.
- Before you request or accept a remote maintenance session, we recommend that you close all applications that could contain personal or confidential information and perform a comprehensive data backup.
With ecoDMS, you decide for yourself which services you need – simple, flexible, and fair. That is why support is optional with us: You only pay when you actually need it.
Our software prices remain particularly affordable because additional services like support are not automatically included. Anyone who wants assistance can book a flexible support package at any time – with direct contact with the manufacturer.
Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals are available to you at any time. There you will find:
- Tips & tricks for using our software
- FAQs on common questions
- Product information and instructions
Your advantage: Maximum flexibility, fair prices, and support exactly when you need it.
YouTube channel Knowledge base Manuals Free Live Demo Book support
With ecoDMS, you decide for yourself if and when you need support: This offers you full flexibility, fair pricing, and assistance exactly when you need it.
The costs for a support package are calculated based on the work of our experienced technicians as well as the necessary software, hardware, and infrastructure. This ensures you get direct contact with the manufacturer and high-quality assistance whenever you need it.
Those who do not require support do not pay anything – this keeps our software prices particularly affordable. Additionally, the free ecoDMS Knowledge Base, our official YouTube channel, and detailed software manuals with tips, FAQs, and product information are available to you at any time.
YouTube channel Knowledge base Manuals Free Live Demo Book support
No problem! Even without paid support, you are perfectly covered. Feel free to use our free services:
- User Documentation: Detailed instructions for all features
- Knowledge Base: Tips, FAQs, help
- Free Live Demo: Practical insights into the software in a free online presentation directly from the manufacturer
- YouTube Tutorials: Clear explanations and presentations of the software and features
YouTube channel Knowledge base Manuals Free Live Demo Book support
You can easily find out for yourself whether our software is right for you: Download our free and non-binding Free Trial, install it, and test almost all features. Converting to the Full Version is easily possible because the trial and full versions are identical. This allows you to convince yourself of our software's performance at your own pace.
Alternatively, we would be happy to show you our products in a free 45-minute online presentation. Discover live the advantages that digitalization and electronic archiving with our software offer and learn everything about the features for digital document management.
