Support Package Gold

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+++ ecoDMS Press Release | 01-Jan-2023 +++
Announcement: The Intelligent Way for Processing and Archiving - ecoDMS goes AI in 2023

Gold Support Productcode: ecoDMS-SER-ECO-020

Gold Support

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products: Installation • Setup • Applications • Troubleshooting

Support package with 20 units at 15 minutes

Download TeamViewer Details about DP-Agreement

352.10 EUR net
419.00 EUR gross

gross incl. 19 % TAX

Includes:

20 units of 15 min.

Support Information:

One service unit corresponds to 15 minutes
For each quarter of an hour or fraction thereof
one unit is deducted from the purchased package
As a matter of course
we will not deduct any units from your package if the origin of the issue is a proven error in ecoDMS
Following the purchase
you will receive emails with information about your service number + contact options + about remote maintenance and DB-Agreement
A package is valid until all purchased units have been fully used up
The term is 12 months from the day the support package is issued and there is no automatic renewal
All services are provided via phone
email or remote maintenance
The telephone connection with the hotline is free for callers from the German landline network
For international or mobile calls
we provide a separate number to which the respective (roaming) price of the telephone provider applies.
Remote maintenance is carried out via TeamViewer
Before the remote maintenance session
you should install TeamViewer on your system and you will receive more information about this via email following your purchase
We recommend you close all applications that contain personal or classified information and to backup your system before requesting or accepting a remote maintenance session

Quantity:

Dispatch via Email

Payment Methods

Online Shop

Immediate dispatch via e-mail on receipt of payment

Gold Support