For service and support, we offer our customers a remote maintenance option. This allows us to quickly address existing issues and directly gather all necessary information for resolving the issue and/or provide any service, support and training services required by the customer.
ecoDMS employees shall under no circumstances make any changes to the operating system and security settings without the express consent of the customer. The customer can follow all interventions step by step and the customer can prevent these if needed.
ecoDMS recommends that customers close all applications that may contain personal or confidential information, before they request and accept remote maintenance sessions. However, even if the above recommendations are complied with, remote maintenance still offers the possibility that the customer's personal data or personal data stored on the system affected by the remote maintenance can be accessed at least theoretically, or that personal data may even need to be accessed in order to carry out maintenance.
In order to comply with the data protection regulations resulting thereof, in particular the General Data Protection Regulation, it is compulsory to make a separate agreement on contract data processing when purchasing a support package. You can view this agreement in the following PDF file. Please confirm your consent to the data protection regulation by clicking the "Buy" button in our shop. We will then send you the PDF file with the electronic note of your consent via email.
If you do not consent to a contract data processing agreement, you can confirm this by aborting the purchasing process. In this case no agreement is entered, and the purchasing process is aborted.