Service Units
- A support package consists of a number of service units you can choose freely.
- One service unit corresponds to 15 minutes
- For each quarter of an hour or fraction thereof, one unit is deducted from the purchased package
- As a matter of course, we will not deduct any units from your package if the origin of the issue is a proven error in ecoDMS
Following the purchase, you will receive emails with information about...
- Your service number
- Contact options
- Information about remote maintenance and DB-Agreement
Validity
- A package is valid until all purchased units have been fully used up
- The term is 12 months from the day the support package is issued and there is no automatic renewal
All services are provided via phone, email or remote maintenance
- The telephone connection with the hotline is free for callers from the German landline network
- For international or mobile calls, we provide a separate number to which the respective (roaming) price of the telephone provider applies.
Remote maintenance is carried out via TeamViewer
- Before the remote maintenance session, you should install TeamViewer on your system and you will receive more information about this via email following your purchase
- We recommend you close all applications that contain personal or classified information and to backup your system before requesting or accepting a remote maintenance session
- Here you will learn more about our remote maintenance service and the required data processing agreement in the context of a support package:
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Payment Methods
