Support

Specialist support and excellent service straight from the manufacturer

  • Our most important goal is to offer our customers quality software with an excellent service
  • Take a glimpse at our payable support services and our free service offerings
View Support Free Video Tutorials (YouTube) Download TeamViewer

Fee-based support offers

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products:
Installation • Setup • Applications • Troubleshooting
21.43 EUR net
25.50 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 1 unit at 15 minutes each here.
41.18 EUR net
49.00 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 2 units at 15 minutes each here.
100.00 EUR net
119.00 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 5 units at 15 minutes each here.
167.23 EUR net
199.00 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 9 units at 15 minutes each here.
352.10 EUR net
419.00 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 20 units at 15 minutes each here.
831.93 EUR net
990.00 EUR gross
  • One-time purchasing price
  • Per support package
Purchase your personal support package with 50 units at 15 minutes each here.

Free support services

Here you can find free tips, advice, product details, FAQs and support information surrounding our software and services.
Use this form to submit any issues or software bugs straight to our development team.
Our free video tutorials, presentations and short films on YouTube demonstrate and explain our software.
Our PDF documentation gives a detailed explanation of the installation, setup and use of our software.

License Service

Here you can request the free restoration of your software licence through our service team.
Should your workstation not have internet access, activate your ecoDMS Archive manually here.
Here you can determine the latest software version for your existing license.

Technical Information

Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.
Read more about the system requirements and technical details of our software solutions and the available versions here.
Unsere Software wird stetig weiterentwickelt und an die Wünsche der Nutzer angepasst. Hier können Sie den Entwicklungsverlauf unserer Archivsysteme in Form eines Changelogs nachlesen.
You have new ideas or requests related to our software solutions? We are looking forward to hearing about your ideas.
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Product Consulting / Pre Sales
For more information on our business hours and further contact information, e.g. for Support and Accounting, visit:
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