Support

Expert support and excellent service directly from the manufacturer

  • Our main aim: quality software and excellent customer service
  • Discover our fee-based support services and free service offers

Fee-based support offers

A support package includes direct contact with our technicians/consultants for questions and support surrounding all ecoDMS products:
Installation • Setup • Applications • Troubleshooting
21.43 EUR net
25.50 EUR gross
  • One-time purchasing price
  • Per support package
with 1 unit at 15 minutes
41.18 EUR net
49.00 EUR gross
  • One-time purchasing price
  • Per support package
with 2 units at 15 minutes
100.00 EUR net
119.00 EUR gross
  • One-time purchasing price
  • Per support package
with 5 units at 15 minutes
167.23 EUR net
199.00 EUR gross
  • One-time purchasing price
  • Per support package
with 9 units at 15 minutes
352.10 EUR net
419.00 EUR gross
  • One-time purchasing price
  • Per support package
with 20 units at 15 minutes
831.93 EUR net
990.00 EUR gross
  • One-time purchasing price
  • Per support package
Pwith 50 units at 15 minutes

Free support services

Use this form to submit any issues or software bugs straight to our development team.
Get to know our software with our free video tutorials.
On this page you will find the manuals for the ecoDMS document management system and the ecoMAILZ automatic email archiving software.

License Service

Here you can request the free restoration of your software licence through our service team.
Should your workstation not have internet access, activate your ecoDMS Archive manually here.

Technical Information

Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.
Read more about the system requirements and technical details of our software solutions and the available versions here.
Our software is under constant development to include the requests from users. Read more about the development progress of our archiving system in form of a changelog here.
You have new ideas or requests related to our software solutions? We are looking forward to hearing about your ideas.
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