Support and Service
Professional support and excellent service straight from the manufacturer
We are there for you! Our company's aim is to provide quality software and excellent service for every customer.
Fee-based support offers
A support package includes exclusive manufacturer support according to the modern prepaid principle.
Free support services
Here you can find free tips, advice, product details, FAQs and support information surrounding our software and services.
Detected a bug? Use our form to easily submit detected software bugs straight to our developers.
Our free video tutorials on YouTube show and explain the features of our software.
Our PDF documentation gives a detailed explanation of the installation, setup and use of our software.
License Service
Here you can request the free restoration of your software licence through our service team.
Should your workstation not have internet access, activate your ecoDMS Archive manually here.
Here you can determine the latest software version for your existing license.
Technical Information
Read more about the system requirements and technical details of our software solutions and the available versions here.
Our software is under constant development to include the requests from users. Here you can read more about the development progress of our archiving systems in form of a change log.
Learn more about our remote maintenance service and the required CDP agreement within the scope of a support package.
